This is why it is advised to break down your return/refund policy into smaller sections. This will increase the readability of the document, make it easier for customers to find what they need, and, at the same time, protect you legally.

How many days a customer has to return the product. Does the counting start from the moment they order it, or from when the product gets shipped to them?

If the customer does return a product, you have to specify what kind of refund they are eligible to get. Some stores allow customers to get similar products or get a store credit in the value of the purchased item, while others return the cash spent on the product.

At last, you will have to specify who will pay for the return shipping. Some stores don’t charge customers that are in the same state or country as the business is, while others offer free return shipping regardless of the customer’s location.

If you allow your customers to get refunds on digital purchases, you have pto clearly specify which ones. In case return/refund policies are different for specific products, you will have to specify each one separately.

Sometimes businesses that sell digital products online offer refunds only in certain situations. In this case, you will have to specify each of the situations and provide a short description of each one of them.